Work for Sky – Digital Content Editor (Maternity Cover)

Job Description:

Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

“In Sky’s Customer Service Group, we want to create a world-class learning experience to enable our people to deliver the best service in the country. We will provide engaging digital learning content that is aligned to our business needs and our people’s development, personalised, easily consumed and accessible anytime/anywhere. We will be there to provide focused support when our people need us most” – Head of Sky Help

Job Responsibilities:

• Ensure consistency of content across all our platforms.
• Deliver content in line with Sky’s brand identity, values and tone of voice as well as meeting regulatory requirements. Ensure that content is engaging for customers as well as advisors.
• Plan and prioritise work accordingly. Provide regular updates to stakeholders and project managers, ensuring timely delivery of quality content.
• Engage with our customers and various parts of the business to monitor the effectiveness of all content, using research and analytics to ensure it helps the business achieve agreed targets and metrics.
• Keep all articles and journeys up-to-date across all of our channels. Ensure that ongoing changes to Sky’s products, services, systems and processes are appropriately reflected in our content and all modifications are introduced in a controlled and coordinated manner.
• Translate business requirements into best in class articles and journeys for customers and advisors. Work with subject matter experts, product owners and stakeholders to create effective content including instructional copy to be used across multiple digital channels.

Job Requirements:

• Ability to interpret briefs and business requirements.
• Extensive writing skills, with strong experience of embedding tone of voice/brand presence.
• Experience working across functions, (i.e. with designers and SMEs to ensure the content is the best in class).

Qualification & Experience:

• Relevant degree in Media Studies, Digital Publishing or English discipline OR work experience equivalent.
• Proficiency in Microsoft Office Suite.
• Understanding of digital technologies.

Job Details:

Company: Sky

Vacancy Type: Full Time

Job Functions: Marketing Public Relations Writing/Editing

Job Location: Isleworth, GB

Application Deadline: N/A

Apply Here

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