WinCo Foods Jobs – Customer Service Specialist

Job Description:

Serve as the Company’s first point of contact for customer inquiries, requests, complaints and comments received at, or escalated to, the corporate level. Work with department and company leadership to develop and maintain guidelines, communication standards, reference guides and related systems. Provide customer service through varied technology and means of communication. Ensure quality, timely and satisfactory resolution to concerns and inquiries. Acts as a subject-matter expert for customers as it relates to policies, features and technologies. Consistently provides friendly and engaging customer service to internal and external customers. Perform related work

Job Responsibilities:

• Accurately prioritize active, pending and incoming cases by topic, priority and urgency.
• Review, research and resolve a large volume of cases of varying topics and complexity.
• Respond to customer questions, concerns, inquiries and comments ensuring appropriate resolution; providing exceptional customer service during all internal and external communications in a courteous, professional, effective and timely manner.
• Develop and maintain department guidelines, communication standards and reference guides by collecting information, conducting research and/or gathering information from various departments.
• Deliver friendly and engaging customer service to internal and external customers by telephone, email, and in person. Model friendly, enthusiastic customer service with an emphasis of taking care of the customer.
• Follow strict guidelines of confidentiality and recordkeeping related to matters, topics and conversations of a legal, protected, sensitive and/or confidential nature.
• Research details, validity and circumstances surrounding any actionable concern, from initial point to conclusion.
• Act as a subject-matter expert for policies, changes, features and technologies that have an impact on the public. Assist in developing communication strategies to address concerns that affect our consumers. Deploy strategies while addressing customer inquiries and reporting findings, trends and overall perception by the public.

Job Requirements:

• Learn new procedures, concepts, software and tools related to the position.
• Perform all work while applying a high level of critical thinking and attention to detail.
• Consistently provide friendly and engaging customer service to internal and external customers.
• Listen actively to correctly understand customer’s requirements, questions or complaints.
• Communicate clearly and professionally, with customers and company personnel, utilizing excellent verbal, written and inter-personal communications skills.
• Project a pleasant and cooperative attitude at all times to represent WinCo Foods in a positive manner.

Qualification & Experience:

• Demonstrating proficiency in the use of common browsers and navigation of the World Wide Web/Internet.
• Demonstrating initiative and self-direction, ability to work independently and/or in a team environment, be dependable and possess excellent time management skills.
• Demonstrating proficiency in the use of Microsoft Office (Excel, Word, Outlook, PowerPoint, etc.) software.
• At least two (2) years’ work experience in a customer service role proficiently providing customer service via phone and computer.

Job Details:

Company: WinCo Foods

Vacancy Type: Full Time

Job Functions: Customer Service Information Technology

Job Location: Boise, ID, US

Application Deadline: N/A

Apply Here

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