Victoria Secret Job Application – Virtual Seasonal Customer Service Representative

Job Description:

In this position, your contacts will reflect a combination of sales and service contacts depending on customer needs.

Our Virtual Seasonal Customer Service Representatives take incoming calls or emails or chats from our customers who may have questions concerning lost packages, exchanges/returns, shipping information, billing and a variety of other concerns. They also assist our customers with ordering, sizing, checking availability and navigating our website. Every contact requires you to utilize selling skills to make effective recommendations to assist our customers. Our Customer Care Specialists must act in a timely, tactful and professional manner at all times.

Job Responsibilities:

• Efficiently handle inbound contacts from customers, resolving any issues, questions or concerns
• Resolve customer issues while utilizing negotiation skills
• Interpret company policy and procedures in servicing customers
• Enter information into the company database

Job Requirements:

• Internet Access
• Candidates preferred within Ohio, Kentucky and Indiana.
• Additional guidelines regarding workspace and requirements provided during selection process
• Personal Computer
• Dedicated Workspace

Qualification & Experience:

• Ability to meet all performance expectations and attendance expectations
• Basic typing/computer experience with excellent navigational skills
• Previous call center experience is a plus
• Must pass background check
• Must have customer service experience that involved making selling recommendations, resolving issues, utilizing negotiation skills, answering questions, providing information about policies & procedures
• Ability to handle high call volume while maintaining superior customer relations and service
• Must have professional phone presentation and communication skills
• Ability to perform basic mathematical computations

Job Details:

Company: Victoria’s Secret

Vacancy Type: Full Time

Job Functions: Sales Customer Service

Job Location: Dayton, OH

Application Deadline: N/A

Apply Here

yours-vacancy.net