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Website Tesla
Job Description:
At Tesla, our Tesla Advisor 2 consistently delivers on an incredible educational, immersive, and exciting experience to all of our current and future customers as well as create a memorable experience for our customers on delivery day. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy. As a Tesla Advisor 2, you will support customers from the moment they walk into our showrooms to learn about Tesla through to their delivery day experience. We’ve created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying and delivery experience.
Job Responsibilities:
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Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
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Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla’s product offering and answering questions
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Effectively present and sell and support the delivery and installation the entire Tesla eco-system
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Provide the highest level of customer service throughout the full sales and delivery cycle & installation process, as well as continued support throughout ownership
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Prepare, stage, and charge customer vehicles in advance of their scheduled delivery appointment
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Educate new owners by conducting a comprehensive vehicle orientation, tailored to the individual customer’s needs and comfort level
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Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling and copiloting Test Drives for individuals who exhibit purchase intent or potential
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Actively contribute to the achievement of monthly sales and delivery targets by achieving and exceeding individual Sales and KPI targets
Job Requirements:
- Ability to understand and convey business issues and technical concepts
- Strong sense of team mentality and reliability
- Strong communication skills and attention to detail
- Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
- Bilingual Mandarin and English preferred
- Positive, enthusiastic and passionate about the changes in the personal transportation industry
- Ability to work evening hours, weekends and holidays in a retail environment
- Ability to obtain appropriate state licensing, where applicable
- All candidates must be able to successfully pass a pre-employment background check
- Legal right to work in Canada
- Must have and maintain a valid driver’s license and an acceptable and safe driving record
Qualification & Experience:
- Customer service experience required
Job Details:
Company: Tesla
Vacancy Type: Full Time
Job Location: Toronto, Ontario, CA
Application Deadline: N/A
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