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Website Tesla
Job Description:
As a Tesla Advisor, you will support customers from the moment they walk into our showrooms to learn about Tesla through to their delivery day experience. We’ve created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying and delivery experience.
To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.
Job Responsibilities:
- Prepare, stage, and charge customer vehicles in advance of their scheduled delivery appointment
- Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla’s product offering and answering questions
- Execute customer documents on delivery day
- Educate new owners by conducting a comprehensive vehicle orientation, tailored to the individual customer’s needs and comfort level
- Provide the highest level of customer service throughout the full sales and delivery cycle & installation process, as well as continued support throughout ownership
- Conduct direct deliveries from Delivery Centers to customer homes
- Effectively present and sell and support the delivery and installation the entire Tesla eco-system
- Actively contribute to the achievement of monthly sales and delivery targets by achieving and exceeding individual Sales and KPI targets
- Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
- Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling and copiloting Test Drives for individuals who exhibit purchase intent or potential
- Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
- Perform additional responsibilities as assigned to meet business needs
Job Requirements:
- Ability to work evening hours, weekends and holidays in a retail environment
- Proficient with Microsoft Office suite and CRM tools
- Must be able to successfully pass a pre-employment background check
- Positive, enthusiastic and passionate about the changes in the personal transportation industry
- Legal right to work in the United States
- Must be at least 18 years of age and maintain a valid driver’s license and an acceptable and safe driving record
- Ability to understand and convey business issues and technical concepts
- Great attention to detail with strong organization and communication skills
- Strong sense of team mentality and reliability
- Ability to obtain appropriate state licensing, where applicable
Qualification & Experience:
- At least 1+ year of customer service and/or sales experience with proven track record to meet or exceed goals.
Job Details:
Company: Tesla
Vacancy Type: Full Time
Job Location: Boston, MA, US
Application Deadline: N/A
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