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Website Tesla
Job Description:
Our Service Managers consistently deliver excellent results across all aspects of the business; customer satisfaction; people leadership; operations; and financials. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.
Job Responsibilities:
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Drive and monitor all KPIs within the Service Centre including, but not limited to, Customer Satisfaction, Fix Right First Time, Workshop
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Productivity, Workshop Efficiency, Lead Time, Inventory, Incident Reporting and Costs and Revenue
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Be regularly present on the floor, maintaining a close relationship with ground-level staff and taking the time to fully understand business operations and where your support is required
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Onboard new hires and constantly assess training needs of current staff members
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Driver continuous improvement across the center, listening and learning from the team what improvements and efficiencies can be made to boost performance
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Regularly communicate center performance to senior leadership
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Run daily morning meetings with all departments in the workshop, analyzing metrics from previous day and plans for that day
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Ensure a safe working environment for both employees and customers, taking responsibility for EHS and safety training within the Service Centre
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Have overall responsibility for the whole Service Centre and the functions within
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Carry out regular one to ones with each direct report, setting clear goals/tasks, coaching and holding follow up meetings
Job Requirements:
- Perform, think and lead well under pressure
- Digitally savvy – ability to adopt and adapt quickly to new technology and systems
- Performs well in an agile, fast-paced environment where things can change very quickly
- An understanding of local legal employment rights and processes is desirable
- Ability to adapt to constantly changing/fluctuating targets and business needs
- A calm, considered approach with exceptional communication skills
- Strong drive to motivate a team, to engage and facilitate others to achieve and succeed
- Proven background as an exceptional people leader
- Proven ability to build strong relationships with other business areas, stakeholder management
- Good knowledge of MS Office
Qualification & Experience:
- Proven experience of working within a business at both strategic and operational levels
- Experience of working within the automotive industry
Job Details:
Company: Tesla
Vacancy Type: Full Time
Job Location: Manchester, England, UK
Application Deadline: N/A
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