2024-06-24

Tesla Job Opportunities – Service Advisor

yours-vacancy June 24, 2024

Job Description:

Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention.

Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
Conduct Transactions w/ system; walk customer through correction and provide summary
Communicate estimated completion time, regular updates and follow through on each customer vehicle
Coordinate the detail of every vehicle prior to delivery
Return missed phone calls, email in no less than 5 minutes
Accurately record issues and data into Dealer Management System. Attention to detail critical
Coordinate the delivery time or pick up with each customer
Follow up with Customer on services provided; ensure they are satisfied with the work performed

Willingness to learn new and innovative automotive technologies
Effectively handle multiple priorities, organize workload, and meet deadlines
Work in a team-based environment and achieve common goal
Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
Perform detailed daily record keeping and reporting
Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
Ability to follow oral and written instructions with attention to detail
Understanding of basic automotive techniques related to repair and servicing of automobiles
Dealer Management System(s), Outlook, and MS Office

High School diploma or equivalent
Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
Associate Degree or certificate in Automotive Technology, preferred

Company: Tesla

Vacancy Type: Full Time

Job Location: Barrie, Ontario, CA

Application Deadline: N/A

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