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Website Tesla
Job Description:
The Tesla Advisor consistently delivers on an incredible educational, immersive, and exciting experience to all of our current and future customers as well as create a memorable experience for our customers on delivery day. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.
As a Tesla Advisor, you will support customers from the moment they walk into our showrooms to learn about Tesla through to their delivery day experience. We’ve created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying and delivery experience.
Job Responsibilities:
- Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
- Actively contribute to the achievement of monthly sales and delivery targets by achieving and exceeding individual Sales and KPI targets
- Educate new owners by conducting a comprehensive vehicle orientation, tailored to the individual customer’s needs and comfort level
- Effectively present and sell and support the delivery and installation the entire Tesla eco-system
- Prepare, stage, and charge customer vehicles in advance of their scheduled delivery appointment
- Execute customer documents on delivery day
- Perform additional responsibilities as assigned to meet business needs
- Conduct direct deliveries from Delivery Centers to customer homes
- Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling and copiloting Test Drives for individuals who exhibit purchase intent or potential
- Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
- Provide the highest level of customer service throughout the full sales and delivery cycle & installation process, as well as continued support throughout ownership
- Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about
- Tesla’s product offering and answering questions
Job Requirements:
- Ability to work evening hours, weekends and holidays in a retail environment
- At least 1+ year of customer service and/or sales experience with proven track record to meet or exceed goals
- Must be able to successfully pass a pre-employment background check
- Legal right to work in the United States
- Ability to understand and convey business issues and technical concepts
- Must be at least 18 years of age and maintain a valid driver’s license and an acceptable and safe driving record
- Strong sense of team mentality and reliability
- Ability to obtain appropriate state licensing, where applicable
- Positive, enthusiastic and passionate about the changes in the personal transportation industry
- Proficient with Microsoft Office suite and CRM tools
- Great attention to detail with strong organization and communication skills
Job Details:
Company: Tesla
Vacancy Type: Full Time
Job Location: Kitchener, Ontario, CA
Application Deadline: N/A
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