Website Target
Job Description:
As part of our collaborative and guest-obsessed team, you help us create an experience that makes guests say “I love Target!” When you work at Target, you’re helping every family discover the joy in everyday life. You’re working alongside a dedicated team that brings their passion and pride to all that they do.
Job Responsibilities:
- Understand business reporting and guest insights to understand, troubleshoot and follow up on opportunity areas.
- Create a scheduling plan in partnership with your Team Leaders based off of monthly and weekly business workload and guest traffic.
- Engage in consistent and meaningful development conversations throughout the critical touch points with Team leaders.
- Demonstrate a culture of ethical conduct, safety, and compliance. Lead team to work in the same way and hold others accountable to this commitment.
- As a key carrier, follow all safe and secure training and processes.
- Plan, manage and follow-up on organizational and operational change.
- Anticipate staffing needs, talent plan and recruit – both long and short term.
- Create a guest-obsessed culture that prioritizes the guest experience and delivers on store sales goals
- Manage leaders to follow up on training completion, check for understanding, and provide continuous education opportunities.
- All other duties based on business needs.
- Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest.
- Establish a culture of accountability through clear expectations and performance management (observe, recognize and coach) on critical behaviors.
- Address store needs (emergency, regulatory visits, etc.).
- Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture.
Job Requirements:
- Knowledge of guest service fundamentals and experience building and managing a guest first team culture across the store
- Knowledge of retail business fundamentals
- Experience managing a team of hourly team members, leaders and creating business strategies and goals
- Skills in guest engagement; problem solving and resolution
- Experience setting and planning department (s) monthly/quarterly workload to support business priorities and managing a team to deliver service and sales goals
- Skills in recruiting, selecting and talent management of hourly team members and leaders
Qualification & Experience:
- 4 year degree or equivalent experience
- Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
- Strong interpersonal and communication skills
- Strong business acumen
- Manage conflict, lead and hold others accountable
- Learn and adapt to current technology needs
- Manage workload and prioritize tasks independently and with a team
- Relate well with and interact with all levels of the organization
Job Details:
Company: Target
Vacancy Type: Full Time
Job Functions: Sales Business Development
Job Location: Raleigh, NC, US
Application Deadline: N/A
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