Southwest Jobs – Customer Service Agent

Job Description:

Provides legendary Customer service by handling ticketing, baggage check-in, baggage claims, reservations, information inquiries and resolving complaints and problems.

Job Responsibilities:

• Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner
• Provides friendly service to and maintains positive relationships with all internal and external Customers
• Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage
• Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company
• Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
• Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs
• Works in a cooperative spirit to ensure the success of our Company

Job Requirements:

• Must be able to communicate information and instructions verbally or via radio equipment
• Must be able to perform all job functions within a limited space
• Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
• Must be able to effectively communicate verbally by telephone, face to face and on public address systems
• Must work under tight time constraints to accomplish quick turns of aircraft
• Must possess good written and oral skills
• Ability to work well with others as part of a team, meet the public, and work under stressful situations
• Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
• Must be aware of hazardous situations and be able to handle emergencies as needed
• Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
• Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period

Job Details:

Company: Southwest Airlines

Vacancy Type: Full Time

Job Location:  Memphis, TN, US

Application Deadline: N/A

Apply Here

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