Sephora Hiring 2020 – Senior Manager, CRM Programs & Strategy

Job Description:

The CRM Programs & Strategy Senior Manager plays a critical role in supporting Sephora’s CRM strategies. This person will be part of the exciting new client led marketing team whose objective is to create successful marketing programs through the lens of the individual Sephora client. Data driven and client focused, this person will identify opportunities to engage Sephora clients across the lifecycle and purchase cycle and drive long term behaviors.

The successful candidate will have strong strategy, project management and organizational skills as well as a consumer marketing background, preferably in the retail sector, proven success working in a cross-functional environment, and a passion for all things beauty.

The position reports to the Director of CRM Strategy and has broad exposure, visibility, and impact throughout the organization.

Job Responsibilities:

• Oversee planning, forecasting and development of CRM programs with cross-channel partners across multiple marketing channels
• Define client driven objectives and build learning agenda to influence personalization testing in line with overarching CRM strategy and company priorities
• Support the foundation & growth of a new CRM team and process
• Share program insights and recommendations for future personalization testing
• Develop a holistic strategy to personalize client experience across lifecycle and purchase cycle
• Develop hind sighting dashboard and create client-led reporting summaries to share with key stakeholders
• Bring together market research and client analytics to understand areas of opportunity for optimizing CRM programs
• Coordinate cross-functional meetings and agenda items
• Oversee CRM client-led annual and seasonal planning calendar
• Employ a strategic approach to process, while organizing and managing work effectively

Job Requirements:

• Strong written, verbal, and interpersonal skills
• Superb attention to detail
• 5-7 years’ experience in CRM and cross-channel marketing
• Experience working in a highly cross-functional or matrixed organization with a high degree of collaboration and process-driven environment
• A passion for client
• Excellent communication skills – able to articulate client-centric recommendations and influence decisions based on data and insights
• Personable with an excitement for learning, open to new experiences and challenges in a fast-paced business environment
• Experience in consumer lifestyle, retail or beauty experience is a plus
• Requires bachelor’s degree
• Ability to work with tight deadlines and handle multiple projects

Qualification & Experience:

• The perks. Sephora offers comprehensive medical benefits, generous vacation/holiday time off, commuter benefits, and “Summer Fridays” (half-days every Friday between Memorial and Labor Day)…and so much more.
• The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.
• The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with.
• The product. Employees enjoy a product discount and receive free product (“gratis”) various times throughout the year. (Think your friends and family love you now? Just wait until you work
• at Sephora!)
• The business. It feels good to win – and Sephora is a leader in the retail industry, defining experiential retail with a digital focus and creating the most loved beauty community in the world…
• with the awards and accolades to back it up.

Job Details:

Company: Sephora

Vacancy Type: Full Time

Job Functions: Business Development Sales

Job Location: San Francisco, CA, US

Application Deadline: N/A

Apply Here

yours-vacancy.net