Porter Airlines Careers – Call Centre Agent

Job Description:

Job Responsibilities:

• Reflect and model Porter’s flying refined philosophy in all interactions
• Adhere to our quality assurance principles of being attentive, being memorable and demonstrating empathy
• Meet outlined performance metric targets surrounding quality, efficiency, sales and availability adherence
• Emulate a positive willingness to assist all callers with a first call resolution objective
• Problem solve equitably utilizing a resourceful and empowered approach
• Administrative duties as required
• Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
• Assist travel agency inquiries and reservations
• Any other duties as assigned
• Provide helpful assistance to general inquiries about Porter’s products and services, destinations, travel related information and VIPorter program
• All reservation related duties as they pertain to Porter including making new reservations, changes, cancellations and collecting associated fees

Job Requirements:

• Positive customer-focused attitude and attention to detail
• Mandatory COVID-19 vaccination
• Ability to make decisions and meet deadlines while handling multiple responsibilities
• Must have a dedicated & quiet work space at home
• Ability to work on a permanent basis in Canada
• Ability to communicate in English is a requirement, and French as well is preferred
• Proficient in all Google Office products including GMail
• Ability to maintain concentration and work effectively from home
• High school diploma or equivalent is required
• Proficient in MS product suite ( Spreadsheets and Presentations are part of the role)
• Strong verbal communication and interpersonal skills

Job Details:

Company: Porter Airlines

Vacancy Type:  Full Time

Job Location: Toronto, ON, CA

Application Deadline: N/A

Apply Here

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