Petco Job Application For – Guest Advisor (Sales Associate)

Job Description:

Provide guests with exceptional customer service by being the subject matter expert on all products, nutrition, services, in-store promotions, local community events and other areas of animal care and wellness. Promotes the guest experience journey and a culture that consistently delivers the Petco guest brand experience. Through the lens of our Petco Co-Values, the Guest Experience Leader will be the catalyst, champion, and role model for all relationship building touch points with Petco guests. Mentors all store partners in the delivery of GUEST+ engagements to support and drive guest experiences and create Petco Promoters. Ensures the health, welfare and proper care of all live animals. The Guest Advisor may be a ‘key holder’ and Leader on Duty (LOD) on a limited basis as needed.

Job Responsibilities:

• Maintains familiarity of all new products and services in order to be able to engage with customers regarding new product and services features and benefits.
• Provides quick and courteous service to all Petco guests and their pets, by determining their needs and sharing product knowledge to suggest the appropriate merchandise and services.
• Responds to inquiries politely and professionally regarding products, services and pricing via the telephone.
• Adheres to Veterinary Protocol for all sick animals.
• Maintains job related knowledge and express a passion about animal welfare and display integrity in the work area.
• Informs guests of upcoming adoption events and explain our Think Adoption First philosophy.
• Acts as a personal shopper/information center for customers as they enter the store and be 100% focused on customer service.
• Ensure the health and well-being of live animals by providing the correct care in accordance with the established Petco standards, policies and procedures including the completion of the hourly animal health check and wellness cards.
• Maintains knowledge and expertise of all Partners in order to reference them as a resource as needed, to deliver an optimal the guest experience.
• Maintains knowledge of pet-related events/resources and related costs within the community including dog parks, dog or cat shows, pet-friendly hotels, etc.

Job Requirements:

• Ensures that the store is opened and / or closed as a ‘key holder’ in accordance with established policies and procedures.
• As required, assists with evaluating staffing levels on scheduled shifts to determine and ensure appropriate staffing.
• As required provides functional guidance to store partners, to include assignment delegation, instruction, and follow-through.
• Ensures Petco operational standards are maintained throughout the store.

Qualification & Experience:

• Maintains currency of seasonal training activities, such as flea and tick periods, pet summer safety, holiday promotions, etc. when applicable.
• Provides quick and courteous service to all customers by utilizing GUEST+ engagements
• Maintains familiarity with current store promotions and special services.
• On a limited basis may be required to advise the leadership team of any pertinent issues.

Job Details:

Company: Petco

Vacancy Type: Full Time

Job Functions: Sales Business Development

Job Location: Denton, TX, US

Application Deadline: N/A

Apply Here

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