Odeon Jobs in Birmingham – Experience Manager

Job Description:

Ownership of the daily cinema operation and delighting our guests. Utilising KPI information to entertain our guests. Driving the performance of cinema through effective coordination of our people, products and processes. Leading our people in line with our values and behaviours, with shoulder to shoulder coaching to develop them to the best of their ability.

Job Responsibilities:

• Effective day-to-day shift management across the full cinema operation (including Costa, Events etc. where applicable)
• Drive commercial performance of the Cinema Host and Barista teams through on the job, shoulder to shoulder coaching, whilst ensuring operational basics and our safety standards are being met.
• Facilitate exceptional Guest service by driving the team to delight our Guests, whilst taking accountability for managing Guest concerns raised on shift.
• Being the main driver behind each operational shift, making sure each function is creating a magical experience.
• Being a key brand ambassador for our colleagues and our guests, ensuring a luxury experience on every visit.
• Coaching colleagues and helping them reach their full potential to become our next shining stars.
• Acting as a hands-on role model for the team and thriving on the challenges and responsibility this brings – being confident to give Be Better feedback when things aren’t quite right.

Job Details:

Company: Odeon

Vacancy Type: Full Time

Job Location: Birmingham, England, UK

Application Deadline: N/A

Apply Here

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