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Website Netflix
Job Description:
As a Product Manager, you’ll be the key player in shaping the future of our CRM platform and helping to create and execute on the long-term strategy and prioritized roadmap. Although this is a senior role, like most other PMs at Netflix you will be focused on leading a cross-functional team, without direct reports, so you can focus on having an enormous impact on our customer and agent experience without managing an organization.
Job Responsibilities:
- Embody the unique Netflix culture
- Expand product management responsibility to other tools as business needs present.
- Manage the development and delivery of product features through close collaboration with our engineering and data scientist teams.
- Understand any differences in support expectations in different regions around the world, and tailor experience accordingly.
- Provide product management leadership for our customer relationship management platform including features, capabilities, data pipelines,
- APIs and integrations.
- Help define strategy, capture requirements, clarify prioritization, identify dependencies, mitigate risks and impediments, communicate, and create a roadmap.
- Partner with each CS functional team to better understand their vision and challenges and deliver best possible solutions together.
Job Requirements:
- Ability to make tough decisions informed by both data and judgement.
- Deep focus on delivering a great customer and agent experience.
- Outstanding written and verbal communication skills: great memos and presentations, an ability to build trust and create collaborative partnership cross-functionally are extremely important
- Demonstrated record of executing projects that measurably improved customer and agent experiences.
- Organizational leadership and influence without authority
- Ability to inspire, motivate and lead designers and engineers
Qualification & Experience:
- Prior experience working with CRM products whether 3rd party or in-house build
- Experience working on global products is also beneficial
- 5+ years experience in product management for consumer or internal-facing products.
- Prior experience focusing on Customer Service
Job Details:
Company: Netflix
Vacancy Type: Full Time
Job Location: Pueblo, CO, US
Application Deadline: N/A
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