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Website Netflix
Job Description:
As a Service Manager on the team, you will help shape this evolution. You will be hands on, supporting and educating our ISP partners through all aspects of embedded Open Connect Appliance (OCA) site deployments, new peering and embedded OCA requests, and other maintenance and planning aspects of our partnership – with the overall goal of enabling a scalable and supportive partner experience. You will also provide input and insight to all aspects of the program, serving as an advocate for our partners, to further evolve our approach over time.
Job Responsibilities:
- Be a primary point of contact for partner assistance, questions, and requests
- Work closely in a collaborative environment with our globally distributed partner-facing and supportive teams within Open Connect – including
- Partner Engagement, Reliability Engineering, Network Engineering, Customer Service, and partner workflow automation and tooling teams
- Leverage your interactions with partners and partner data to help identify and drive new opportunities to improve and expand our partner education, resources, metrics, and tooling
- Focus is on partners in LATAM, but the role will act as a shared resource for partners in other regions and time zones
- Support partners through every phase of engagement, from initial inquiry to monitoring and maintenance
Job Requirements:
- Enjoy working in a collaborative environment that requires strong technical and business judgment
- High-level project management skills to drive improvements to partner resources
- Familiarity or experience with internet technology concepts and their use by ISPs including routing (IGP/BGP), network and traffic management, specifically interconnection, and data center services
- Customer-centric focus
- Comfortable with ambiguity and a willingness to help solve problems
- Flexibility to work across time zones when needed
- Excellent communication skills (verbal and written)
- Bonus: Familiarity or experience with a ticketing system such as Zendesk / JIRA or similar, ideally including reporting
- Language skills: fluent English. Bonus: Portuguese or Spanish
Job Details:
Company: Netflix
Vacancy Type: Full Time
Job Location: Oakland, CA, US
Application Deadline: N/A
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