Nestle Jobs – Remote Customer Experience Representative

Job Description:

Nestlé Waters consists of four business units: Corporate, Retail, Supply Chain and ReadyRefresh by Nestlé. Whichever one of these areas you choose to join, you’ll find yourself collaborating with a highly talented team on work that’s challenging, engaging and incredibly rewarding. You’ll be an essential element of our success: trusted, empowered and supported to make a lasting impact on the very future of our business. It’s a chance to use your knowledge, skills and experience to shine brightly and achieve your ambitions – all while delivering healthy hydration to millions of customers.

The Customer Experience Representative is part of a specialized call center team that focuses on Escalations and Quality. The focus of this role is to provide complaint resolution and to ensure the customer’s continued loyalty. In addition to ensuring excellent customer satisfaction, this role is responsible for tracking and reporting business trends to assess any needs for process improvement. Members of this team are exposed to various parts of the business.
If you are looking for a position that offers opportunity for continuous learning, professional growth, and career pathing than this may be the position for you!

Job Responsibilities:

• Assess needs and suggest alternative products or services and handle situations that require adaptation of response and/or extensive research and follow up according to the nature of the situation
• Handle difficult customer calls in a courteous and professional manner, providing complaint resolution and ensuring the customer’s continued loyalty to our brand.
• Provide satisfaction and one call resolution to any customer who is requesting their call to be escalated, as well as quality complaints or concerns.
• Reporting of all quality concerns, alerting business partners with high sensitivity issues, sending/explaining water quality
• Manage relationships with business partners to ensure customer satisfaction and issue resolution

Job Requirements:

• Ability to thrive in a fast-paced environment
• Exceptional organizational and time management skills
• Detail oriented, self-motivated, able to multitask and meet deadlines
• Must have ability to work independently and have outstanding decision making and problem solving ability

Qualification & Experience:

• Minimum of 1 year primarily handling customer escalations in a customer service/call center environment
• Excellent written and oral communication skills
• A high degree of professionalism; ability to adhere to confidentiality
• High school diploma or GED
• Strong computer skills including Microsoft Office Suite, Salesforce and DOS based systems

Job Details:

Company: Nestlé

Vacancy Type: Full Time

Job Functions: Customer Service

Job Location: Tampa, FL, US

Application Deadline: N/A

Apply Here

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