Yours-Vacancy.net | Pick a Job for Your Career
Website JetBlue Jobs
Job Description:
The Associate IT CTS Support Analyst provides support to JetBlue’s IT environment, including maintaining and supporting all hardware and applications utilized by JetBlue.
Job Responsibilities:
- Provides support for all JetBlue hardware/applications including telephony and mobile devices
- Provides excellent onsite and remote Customer Service for JetBlue Crewmembers
- Coordinates resolution of incidents/requests from beginning to end with internal and external resources.
- Monitors and supports systems
- Maintains and supports user access
- Facilitates software package rollouts and maintenance
- Collaborates with all Information Technology (IT) disciplines
- Works to achieve first-touch resolution with all issues
- Maintains documentation of requests per JetBlue standards
- Maintains and updates knowledge base documentation with most relevant information
- Coordinates response for major incidents and outages
- Other duties as assigned
Job Requirements:
- High School Diploma or General Education Development (GED) Diploma
- One (1) year experience in IT hardware and application support
- Experience supporting latest operating systems
- Experience implementing and supporting applications
- Available for overnight travel up to 50%
- In possession of valid travel documents with the ability to travel in and out of the United States
- Experience using desktop deployment packages
- Pass a ten (10) year background check and pre-employment drug test
- Legally eligible to work in the country in which the position is located
Qualification & Experience:
- Certifications (Microsoft, Networking, programming languages)
- Two (2) year experience in IT hardware and application support
- One (1) year experience in a call center environment
- Knowledge of Microsoft desktop and server products
Job Details:
Company: JetBlue Jobs
Vacancy Type: Full Time
Job Location: Miami, FL, US
Application Deadline: N/A
yours-vacancy.net