FedEx Job Application – Customer Service Representative

Job Description:

The Customer Service Representative will answer all incoming calls to the department and field inquires and/or forward calls to the appropriate teammate.

Job Responsibilities:

• Assist customers with product returns, label requests, recalls, assistance maneuvering the website, and any other questions.
• Acting as the first level of support for inquiries from customers, and direct customers to the correct resource for incorrectly routed phone calls, email, webmail, and faxes, or for additional assistance as necessary.
• Provide accurate information to customers concerning Manufacturers’ Policy and Procedures.
• Research and/or resolve returns, including Return Resolution, Issue Tracking and Recall as per standard procedures.
• Responsible for handling inbound and out-bound calls, email, and faxes in a timely and professional manner.
• Complete reconciliation services for clients as needed.
• Assist Operations with return processes including, but not limited to, research, inventory and 222 processes.
• Research returned checks.
• Assist with inquiries, reporting, and troubleshooting for customers, working cohesively as a team for the benefit of the customers.
• Complete “paperwork only” returns as needed.
• Process RA and Recall Packet requests for customers.

Job Requirements:

• Ability to use hands to finger, handle, or feel.
• Ability to read, write and interpret information.
• Ability to lift/carry items less than 30 pounds.
• Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus.
• Ability to intermittently crawl, squat, climb, twist, bend, stoop, push or pull.
• Ability to add, subtract, multiply and divide.
• Ability to follow policies and procedures.
• Ability to sit/walk/stand for up to 10 hours per day.

Qualification & Experience:

• Customer service driven
• Excellent phone skills
• Strong Microsoft Office skills including PowerPoint experience necessary
• Ability to do ad hoc searches on the internet
• Excellent verbal and written communication skills
• Strong team player
• Previous experience solving/investigating customer questions/problems in a timely and professional manner
• A high school diploma and One (1) to two (2) years of work experience in a Customer Service environment
• Ability to prioritize and handle multiple projects

Job Details:

Company: FedEx

Vacancy Type: Full Time

Job Functions: Customer Service Information Technology

Job Location: Union City, GA, US

Application Deadline: N/A

Apply Here

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