FedEx Employment – Customer Service Representative

Job Description:

The Customer Service Representative will answer all incoming calls to the department and field inquires and/or forward calls to the appropriate teammate.

Job Responsibilities:

• Assist Operations with return processes including, but not limited to, research, inventory and 222 processes.
• Responsible for handling inbound and out-bound calls, email, and faxes in a timely and professional manner.
• Complete “paperwork only” returns as needed.
• Assist customers with product returns, label requests, recalls, assistance maneuvering the website, and any other questions.
• Assist with inquiries, reporting, and troubleshooting for customers, working cohesively as a team for the benefit of the customers.
• Complete reconciliation services for clients as needed.
• Process RA and Recall Packet requests for customers.
• Provide accurate information to customers concerning Manufacturers’ Policy and Procedures.
• Research and/or resolve returns, including Return Resolution, Issue Tracking and Recall as per standard procedures.
• Acting as the first level of support for inquiries from customers, and direct customers to the correct resource for incorrectly routed phone calls, email, webmail, and faxes, or for additional assistance as necessary.
• Research returned checks.

Job Requirements:

• Ability to lift/carry items less than 30 pounds.
• Ability to follow policies and procedures.
• Ability to read, write and interpret information.
• Ability to sit/walk/stand for up to 10 hours per day.
• Ability to add, subtract, multiply and divide.
• Ability to intermittently crawl, squat, climb, twist, bend, stoop, push or pull.
• Ability to use hands to finger, handle, or feel.
• Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus.

Qualification & Experience:

• Excellent phone skills
• A high school diploma and One (1) to two (2) years of work experience in a Customer Service environment
• Ability to prioritize and handle multiple projects
• Previous experience solving/investigating customer questions/problems in a timely and professional manner
• Strong team player
• Ability to do ad hoc searches on the internet
• Strong Microsoft Office skills including PowerPoint experience necessary
• Customer service driven
• Excellent verbal and written communication skills

Job Details:

Company: FedEx

Vacancy Type: Full Time

Job Functions: Customer Service Information Technology

Job Location: Union City, GA

Application Deadline: N/A

Apply Here

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