Cigna Work From Home Jobs – Customer Service Representative

Job Description:

Have you heard? Express Scripts is now part of Cigna. Together, we’ve got big plans. How big, you ask? We want to change health care to make it more affordable, more personalized, and more focused on helping the whole person to achieve better health outcomes. And that’s only the beginning. Read on to learn more about working with us.

Transform healthcare and contribute to our industry-leading organization as a Customer Service Representative.

Our Customer Service Representatives are dedicated team members who excel at customer service, helping us elevate our patient care to new heights. In this crucial role, you are on the front lines with patients, responding to phone inquiries and addressing each with care, detail, and most importantly, empathy.

Job Responsibilities:

• Help us keep track of our patient interactions. While on calls, use your expert listening skills to get to the heart of a patient’s question quickly and document all interactions in real-time.
• Ensure patients are equipped with the best advice. Identify and empathetically address patient concerns and, if necessary, escalate appropriately.
• Help patients understand their pharmacy benefits better. Use the knowledge you gain from training, your problem-solving skills and support from your team answer patient calls effectively.

Job Requirements:

• 401K with Company Match
• Choice of four unique medical plans
• Employee Contributions for HRA and HSA accounts
• Fun, friendly, and unique culture – Bring your whole self to work every day!
• Prescription Drug, Dental, Vision and Life Insurance
• Tuition Assistance
• Paid Time Off and Paid Holidays

Qualification & Experience:

• Excellent communication skills (verbal and written)
• Flexibility to work evening schedules
• High School Diploma / GED required
• 1 year of relevant experience
• General PC knowledge including Microsoft Office

Job Details:

Company: Cigna

Vacancy Type: Full Time

Job Functions: Customer Service Information Technology

Job Location: Whitestown, IN, US

Application Deadline: N/A

Apply Here

yours-vacancy.net