Cigna Healthspring Jobs – Medical Customer Service Advocate

Job Description:

Does your dream job involve a healthy mix of helping others, problem solving, and a supportive, family-like team environment to top it all off? What about a starting pay of $16 – $18 an hour based on experience & education, medical benefits that start on day one, and 8 hours paid time off to volunteer with causes you’re passionate about? If you answered yes, our Customer Service Advocate role is for you!

Job Responsibilities:

• Access regular development opportunities and mentorship as you train with the best team in the industry. We offer extensive, hands-on training and guided on-the-job trainings to ensure you’re successful here (and enjoy your job too!)
• Make it easy for customers to work with us. Take ownership of their issues and do your best to resolve them over the phone the first time, every time.
• Enjoy the perks of working in a wellness-oriented industry. Being at the frontline of customer problem solving can be tiring, so we do our best to look after you, too, by offering things like on-site gyms and cafeterias, massage appointments, and social activities.
• Help clients, customers and health care providers understand our business a little better. Topics like determination of payments and claims related to medical and dental procedures and office and hospital visit costs are common questions.
• Be an advocate for health and wellness. Educate customers on disease management programs and make recommendations on the right healthy living programs for their needs.

Job Requirements:

• Excellent written and oral communication skills
• Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
• 1+ years of customer service experience analyzing and solving customer problems required;
• Knowledge of Medical Terminology a PLUS
• High School Diploma or equivalent required, Associates or Bachelor’s degree preferred
• Exceptional organizational and time-management focus

Job Details:

Company: Cigna

Vacancy Type: Full Time

Job Functions: Customer Service Information Technology

Job Location: Pittsburgh, PA, US

Application Deadline: N/A

Apply Here

yours-vacancy.net