Chevron Job Applications – Customer Service Specialist

Job Description:

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, sales and marketing support and information technology.

Job Responsibilities:

• Ensures that orders and deliveries with issues are communicated to the appropriate parties.
• Responsible for processing refines and lubricants orders accurately and on a timely manner.
• Works with the different business units, including but not limited to, Retail, C&I, Lubricants, Pricing, Credits and Integrated Supply Chain in resolving customer inquiries and concerns.
• Monitors and analyzes daily open orders and coordinates with Business Consultants as appropriate; reviews customer order pattern and reports significant changes to ordering frequencies & volumes, and recommends appropriate action.
• Accepts immediate ownership of inquiries and assumes advocacy role in resolving order to cash inquiries and concerns.
• Handles customer inquiries regarding delivery schedule, credit violations, available balances and rebates; requests for statement of account and invoices.
• Critical primary point of contact for Retail, C&I and Lubricants accounts and customers of Chevron Australia Downstream.
• Accountable for timely resolution of issues within service level agreements and compliance parameters.

Job Requirements:

• Open to be assigned to any shift and to work on weekends as needed by the business
• Must be a good team player
• Bachelor’s Degree in any business-related course
• With analytical and problem-solving skills
• Good in oral and written communication
• With good attendance record
• Can multi-task and can work independently

Job Details:

Company: Chevron Corporation

Vacancy Type: Full Time

Job Functions: Customer Service Information Technology

Job Location: Makati City, PH

Application Deadline: N/A

Apply Here

yours-vacancy.net