Belk Careers – Fine Jewelry Counter Manager

Job Description:

Under the direction and in partnership with the Store Manager, Assistant Store Manager and the Sales Team Manager, the Fine Jewelry Counter Manager is responsible for the overall operation and sales performance of the Fine Jewelry department. The Fine Jewelry Counter Manager monitors the Fine Jewelry Sales Associates and is responsible for driving sales results, trunk show execution and performance to sales plan, recruiting, training new associates, offering constructive and actionable feedback to each Fine Jewelry Associates on individual performance during status checks and annual reviews. Additionally, the Fine Jewelry Counter manager is expected to lead his/her team by example on sales, trunk show execution, Elite Service Plan attachment rate, Repair Revenue sales, Item Locator sales, new Belk Rewards cards, clientele development and hold associates accountable in achieving personal sales goals, Elite Service Plan goals, repair revenue goals, new credit goals and developing a Fine Jewelry clientele.

Job Responsibilities:

• Use training, role playing and offer actionable feedback to hold associates accountable to sales goals. Partner with Store Management to address variances to goal
• Ensure each Fine Jewelry associate and self meets/exceeds total department personal corporate credit solicitation goal and hold associates accountable to this goal
• Drive sales and meet/exceed personal sales goals as well as total department sales plan
• Partners with the STM, review associates performance on Sales, Elite Service Plans and client development every 8 weeks during the status check review
• Ensure as a Team; each associate and self meets/exceeds the total department corporate Elite Service Plan attachment rate goal and hold associates account to this goal
• Drive presales and meet/exceed personal presale goals as well as total department presale goals for specified presale events
• Build a successful repair business and meet personal and department repair revenue goals, monthly
• Drive item Locator and meet/exceed Item Locator personal sales goals
• Utilize Stuller Mountings, Stuller Findings, Overnight (Belk) Mountings books and custom CAD/CAM resources at the repair center to secure merchandise beyond immediate offering, driving total counter performance to meet/exceed sales goals

Job Requirements:

• Ability to use keyboard, telephone, computer and other business related equipment
• Physically stand during duration of shift
• Hand manipulation to complete watch and fine jewelry repairs
• Must be able to work a flexible schedule including nights and weekends due to the needs of the Fine Jewelry Department
• Be able to bend and stoop as well as lift up to 30 lbs
• Knowledge of diamonds: 4 C’s and the ability to discuss diamond product knowledge (features and benefits) during the sales presentation
• Ability to distinguish between types of gemstones and gold/ sterling silver/ tungsten/ platinum
• Must complete all required Fine Jewelry Training and pass quizzes with a minimum score of 80

Qualification & Experience:

• Strong interpersonal communication skills
• Three years customer service/retail management experience
• High School Diploma

Job Details:

Company: Belk

Vacancy Type: Full Time

Job Functions: Sales Business Development

Job Location: Cumming, GA, US

Application Deadline: N/A

Apply Here

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