Barclays Bank Jobs – Customer Service Advisor

Job Description:

As a Barclays Customer Service Advisor, you will be committed to delivering exceptional customer service and experience. In your new role, you will be focusing on customers who are in current and future financial difficulty, accompanying them to understand their situation, while assessing affordability. Based on these financial assessments, you will create solutions to ensure the customer repays their lending excess and returns back to sustainable terms in a way that is affordable and manageable.

Job Responsibilities:

• Identifying customers’ needs to tailor solutions, whilst guaranteeing the right outcome for the customer and the bank
• Ensuring customers in need of support are identified and assisted appropriately
• Listening to customers’ financial concerns to correctly identify complaints and find solutions first time
• Handling complaint escalations, where appropriate
• Making sure the systems are used correctly to ensure customers’ records are accurately maintained and up-to-date
• Understanding and adhering to the appropriate policies, standards, controls and limits of authority through training, coaching and appropriate communication

Job Requirements:

• Excellent numeracy and literacy skills with the ability to understand different options available to customers and summarise with good attention to detail
• A team player who can confidently interact with others, and feels comfortable working independently at the same time

Qualification & Experience:

• Previous customer service experience, demonstrating excellent listening skills and the ability to show empathy towards customers’ financial circumstances
• Demonstrable experience dealing with demanding customers in pressured situations

Job Details:

Company: Barclays

Vacancy Type:  Full Time

Job Location: Manchester, England, UK

Application Deadline: N/A

Apply Here

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