Barclays UK Careers – Client Service Executive

Job Description:

As a Barclays Client Service Executive you will work closely with Relationship Team focusing on the delivery of high quality service to a wide range of Corporate Banking clients. You will be the point of contact (email and telephone) for servicing needs of Corporate banking clients, becoming a trusted reference point for both internal and external clients and generate leads to support sales activity within the team.

Job Responsibilities:

• Providing expert support and advice to clients and colleagues and adhere to operational rigour
• Responding to servicing requests received from clients, as well as those from other business areas and third parties
• Providing world-class service through excellent client servicing, transactional processing and identification of needs
• You will act as an experienced point of contact for technical and procedural queries, including identifying opportunities for clients to transfer their servicing needs
• Ensuring the effective implementation of new products and deliver a personalised telephone & email service to clients and stakeholders
• Working closely with the rest of the team providing mutual support by training, coaching and sharing of knowledge and best practices
• Capturing and recording client information during calls to develop understanding of their needs, including being aware of direct competitor activity, products and service channels
• Overcoming client’s objections, record and manage complaints in accordance with agreed group procedures

Job Requirements:

• Computer literacy as you will be providing provide telephony or live chat support for our corporate banking channels
• Good planning & organisation skills, and an eye for detail because you will service a large portfolio of corporate clients
• Excellent customer/client service skills as you will be carrying out transactions and dealing with queries a d potential issues smoothly and efficiently

Qualification & Experience:

• Previous customer service experience is essential

Job Details:

Company: Barclays

Vacancy Type:  Full Time

Job Location: Birmingham, England, UK

Application Deadline: N/A

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