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Website Amazon
Job Description:
Amazon is seeking a Benefit Services Specialist to join the Benefits Operations Services (BOS) team. The BOS organization provides global, scalable operations support for Health, Welfare, and Pension benefit programs offered to Amazonians across the world. BOS aims to deliver efficient, frustration-free benefits processes that create a positive employee experience. BOS is part of the Amazonian Experience and Technology team (AET), within the People Experience and Technology group (PXT), formerly known as Human Resources.
Job Responsibilities:
- Work with benefit vendors to ensure existing and new administrative processes provide a consistent, frustration-free employee experience, in accordance with compliance standards and integrated with other vendors when applicable.
- Define and monitor benefits administration Critical to Quality (CTQs) metrics, perform root cause analysis on defects and implement remediating actions.
- Identify and help resolve issues, including providing support and guidance to employee escalations on benefit related topics, and working with internal employee support teams to manage appeals and exceptions.
- Deliver project management support on complex benefit initiatives, including translating business needs into project plans, gathering customer requirements, conducting impact assessments, and defining milestones, timelines, deliverables and quality standards.
- Develop and execute change management strategies for benefits delivery and operational activities, including launching and integrating new or modified benefits plans, processes and vendors.
Job Requirements:
- Demonstrated written and verbal communications skills, with experience in delivering messages in a clear, concise and compelling manner to decision makers.
- Demonstrated experience in achieving program success through influence and partnership from design to delivery of initiatives.
- Demonstrated record of building operational processes and procedures, continuously improving programs and delivering efficiencies.
Qualification & Experience:
- 3+ years of project/program management experience.
- Experience in communicating and presenting information to senior leadership.
- Experience in collecting and analyzing data.
- Bachelor’s degree in business, finance, HR or related field.
- Business proficient fluency in both written and verbal English.
- 4+ years of relevant experience in HR.
Job Details:
Company: Amazon
Vacancy Type: Full Time
Job Location: Windsor, Ontario, CA
Application Deadline: N/A
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