DaVita Careers – Certified Pharmacy Technician

Job Description:

The Certified Pharmacy Technician position reviews and processes formulary exception requests through the determination process based on clinical criteria/guidelines.

The Clinical Pharmacy Management Team is an integral part of the Clinical Enterprise Department, whose charter is to “create the future of healthcare, by innovating clinical practice design, improving quality of care, service, and life.”

Job Responsibilities:

• Monitoring patient information and records to ensure that all documentation is created and maintained accurately and in accordance with HIPAA regulations
• Accurate ordering of products and medications on behalf of dialysis facilities
• Answering phone calls from facility teammates, doctors, and external vendors with professionalism and courtesy
• Maintain on-going communication with facility teammates, resolve technical processing issues, and escalate all outstanding issues including drafting written responses, correspondence, emails, and spreadsheets as required
• Facilitate effective operational workflow as a Certified Pharmacy Technician
• Handling confidential information with sound judgment as a Certified Pharmacy Technician
• Evaluating helpdesk processes and procedures, and suggesting methods to improve operations, efficiency and service
• Perform complete, accurate and consistent reviews of formulary exception medication or product requests; including review of appropriate labs and supporting documentation against pharmacy clinical criteria/guideline, which also involves referral/escalation of requests, when appropriate, to clinical experts with appropriate recommendations.
• Ensuring metrics and service standards are met for optimum customer experience
• Ensure that current and accurate communication with facility teammates occurs in a clear, timely and concise manner
• Being knowledgeable and providing consistent communication of DaVita’s standardized policies and procedures for the Formulary Exception process
• Utilize appropriate approval and denial language on approval and denial messages and provide alternatives based on clinical guidelines.
• Triaging calls appropriately and providing problem resolutions where applicable

Job Requirements:

• Consistent, Regular, punctual attendance is an essential responsibility of this position
• Effectively and proactively communicate with Coordinator II/III
• May request assistance from Coordinator II/III as needed with advanced or complex circumstances
• Attend team meetings, phone conferences and training as needed
• Know, understand, and follow teammate guidelines, employment policies, and department or company procedures

Qualification & Experience:

• Intermediate computer skills and proficiency in MS Word, Excel, and PowerPoint required; advanced skills and proficiency in MS Outlook REQUIRED
• Registered/Licensed Pharmacy Technician REQUIRED
• High school diploma or equivalent REQUIRED
• Associate’s or Bachelor’s degree in related field PREFERRED

Job Details:

Company: DaVita

Vacancy Type: Full Time

Job Functions: Health Care Provider Administrative Customer Service

Job Location: San Jose, California, United States

Application Deadline: N/A

Apply Here

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