WinCo Jobs – Loss Prevention Agent

Job Description:

Responsible for overall Loss Prevention activities related to the prevention, apprehension and prosecution of shoplifters. Assist company Loss Prevention staff conducting various investigations. Assist store management with security and safety issues. Consistently provide friendly and engaging customer service to internal and external customers. Perform related work.

Job Responsibilities:

• Prepares and submits reports involving investigations and Loss Prevention (LP) matters.
• Provides LP training to store staff.
• Provides store support by promoting loss prevention and safety awareness.
• Works with local, state and government agencies regarding company matters.
• Detects, investigates and reports hazardous workplace incidents and issues.
• Detects, apprehends and prosecutes shoplifters.
• Participates in internal company investigations.
• Maintain an atmosphere of friendly, enthusiastic customer service with an emphasis on taking care of the customer. Provide exceptional customer service by telephone, email, and in person.
• Participates in maintenance of loss prevention and safety programs.
• Identifies and troubleshoots C.C.T.V. equipment.
• Testifies at legal and court proceedings on behalf of the company.
• Conducts loss prevention audits.
• Researches and archives general liability incidents via C.C.T.V.

Job Requirements:

• Working effectively in a team oriented environment.
• Demonstrating initiative and self-direction.
• Documenting work and customer service activities.
• Providing excellent verbal, written and interpersonal communications skills in a work setting.
• Applying strong analytical and problem solving abilities.
• Prioritizing and executing tasks in a high-pressure environment.

Qualification & Experience:

• Office machines (computer terminal, copier/ scanner, 10-key, fax machine, telephone etc.).
• C.T.V., DVR and digital camera equipment.
• Travel daily within a defined geographic area to assigned locations.
• Sit for extended periods.
• Perform other duties as assigned or needed.
• Perform all tasks efficiently and accurately with confidentiality, honesty and integrity.
• Obtain State or Local certifications as required.

Job Details:

Company: WinCo Foods

Vacancy Type: Full Time

Job Functions: Management Manufacturing

Job Location: Garland, TX, US

Application Deadline: N/A

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