Morrisons Job – Customer Services Manager

Job Description:

Retail is at the heart of our business, we’re proud to be the UK’s fourth largest supermarket serving more than 11 million customers each week across our growing network of around 500 stores.
We believe in recruiting people who are passionate about delivering fantastic customer service and want to play an essential part in our ongoing success. Providing leadership, direction and ensuring standards remain high, you’ll bring a management style that motivates and brings out the best in those around you.

We’re currently recruiting for a high performing Customer Services Manager to join our store in Hereford . You will lead a high performing team of flexible, engaged colleagues who focus on what matters most to customers, whilst delivering operational excellence in your department(s)

Job Responsibilities:

• Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
• Take time to review customer feedback
• Champion customer service by listening and responding to customers
• Deliver training to ensure team have the capability and confidence to deliver their role
• Empower colleagues to always put the customer first and deliver outstanding customer service
• Lead a supportive and performance driven department
• Ensure market leading availability across the department(s)

Job Requirements:

• Ability to build and maintain relationships with key stakeholders across all areas
• Great communicator who will share knowledge, experience and best practices
• Competent and confident Manager in Charge
• Remain flexible and adaptable to change with the ability to lead the team through change

Qualification & Experience:

• Ability to drive down and manage key cost budgets across department(s) such as Shrinkage and Waste
• Active listener to respond effectively to customer and colleague feedback
• Ability to have difficult conversations with effective resolutions with both colleagues and line managers
• Necessary food safety knowledge in line with responsible department

Job Details:

Company: Morrisons

Vacancy Type: Full Time

Job Functions: Customer Service Information Technology

Job Location: Hereford, GB

Application Deadline: N/A

Apply Here

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