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Website WestJet
Job Description:
Reporting to the Manager, IT Airport Solution Delivery, the Junior Airport Systems Analyst is a junior level technical resource supporting multiple end user groups and project teams from the Airports business unit. They are primarily engaged in the implementation, support, and sustainment of business application solutions for multiple critical Tier 1 applications. Airport Systems Analysts are responsible for incident management, root cause analysis and resolution, as well as project management, and business analysis. The analyst may be required to travel to locations throughout North America and Europe in a support capacity as well as for application certifications and project work.
Job Responsibilities:
- Required to provide support for Production Airport Tier 1 Systems, including, but not limited to, DCS installations on Common Use platforms, CUSS Kiosk Check-In installations, CUSS Self Bag Drop Installations, WS Check In API (CI/API), Baggage Systems, and Common Use Web Service (CUWS) API.
- Participates in the creation of project plans, reports, process flow diagrams, and requirements documentation for airport projects and initiatives.
- May be required to work on weekends/holidays as required by airport/airline schedules.
- Implement systems changes in accordance with WestJet ITSM policies and procedures.
- Responsible for the documentation of incident resolutions for supported airport systems.
- Responsible for the creation and maintenance of technical documentation for supported airport systems.
- Responsible for delivering effective and timely communications to project/initiative stakeholders (internal and external).
- Works with resources from other IT teams, airport authorities, common use providers, WestJet business units, and application/interface vendors in the delivery of WestJet airport projects.
- Coordinate with WS IT teams, WS business units, external IT groups, and airport authorities to diagnose and resolve incidents reported within agreed resolution times.
- Required to work outside standard Canadian business hours when engaged on projects/initiatives with airports or IT groups outside the Americas.
- May be required to work on projects, conduct incident support, and conduct application certifications in Canada, the United States, Mexico, the
- Caribbean, the United Kingdom, Ireland, and the European Union.
- Required to maintain an on-call rotation and be highly available (24/7) during on-call periods.
- Required to provide support for UAT/Test and Staging Airport Systems, including, but not limited to, DCS installations on Common Use platforms, CUSS Kiosk Check-In installations, CUSS Self Bag Drop Installations, WS Check In API (CI/API), Baggage Systems, and Common
- Use Web Service (CUWS) middleware.
Qualification & Experience:
- Highly organized and able to multitask in a high pressure, fast paced and dynamic environment.
- Proficiency with Infrastructure as Code and DevOps methodologies is an asset.
- Strong communication skills (both verbal and written), are essential in order to interact with vendors, support groups, and business groups.
- Proficiency with workplace tools such as Office 365, MS Visio, MS Project, MS Teams is required.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience working in a highly collaborative, team-oriented, environment.
- Diploma or university degree in the field of computer science, management information systems, or equivalent through a combination of education and/or experience.
- Solid understanding of ITIL processes and documentation standards.
- Proficiency with Windows Server 2016/2019, Red Hat Enterprise Linux, CentOS Apache Tomcat, and IIS, Azure Cloud, and AWS Cloud is an asset.
Job Details:
Company: WestJet
Vacancy Type: Full Time
Job Location: Hamilton, Ontario, CA
Application Deadline: N/A
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