Southwest Airlines Employment – Customer Service Supervisor

Job Description:

Southwest will provide a stable work environment with equal opportunity for learning and personal growth.  Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Responsibilities:

• Works closely with fellow Supervisors and Leadership to achieve Station objectives
• Sets clear expectations on daily assignments and procedures or process changes to Employees
• Assists in training Operations, Customer Service and Skycaps (in locations with SWA skycaps) Agents to ensure that they are aware of appropriate regulations, procedures, and Company policies.
• Proactively reallocates Agents during the day to meet immediate operational needs and determines overtime as needed.
• Checks on supplies and equipment to determine that station needs are met.
• Determines that aircraft are properly serviced and provisioned prior to departure and that all forms and records are properly completed and maintained.
• Coordinates, as needed, with all departments to maintain the station’s on-time performance.
• Provides special care, attention and assistance to all SWA Customers as needed.
• Reviews the work performance of Operations and Customer Service Agents to ensure that their work performance, attendance, and appearance meet Company requirements.

Job Requirements:

• Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces.
• Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods.
• Must be able to work in cramped or high places.  Must be able to carry heavy items up and down jetway stairs.
• Must maintain the ability to wear prescribed uniforms.

Qualification & Experience:

• High School diploma or equivalency required.
• College coursework or degree would be an asset.

Job Details:

Company: Southwest Airlines

Vacancy Type: Full Time

Job Location:  Tucson, AZ, US

Application Deadline: N/A

Apply Here

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