JetBlue Jobs 2024 – Reservations Crew Trainee

Job Description:

The Reservations Crew is responsible for providing excellent customer service over the phone. The Reservations Crew must meet the Customer’s needs through prompt responses to Customer inquiries and requests. The Reservations Crew must possess effective problem-solving skills, must consistently provide excellent customer service, and must be willing and able to contribute to the development of a growing team environment. After initial training has been successfully completed, Crewmembers will take reservations from home.

Job Responsibilities:

• Answer continuous calls and digital messages (i.e. chat, SMS text, email, etc.) regarding general information about airline travel on JetBlue
• Provide the JetBlue experience to every Customer, every time
• Perform activities including viewing and sitting in front of a computer terminal, navigate and toggle between multiple screens, talk and type at the same time and navigating menus and screens on a computer terminal
• Sell ancillary products from incoming calls
• Resolve general customer service concerns through effective customer service techniques
• Send and receive email correspondence
• Initiate searches for miscellaneous travel-related information on the Internet
• Work independently and in a team environment
• Other duties as assigned

Job Requirements:

• Able to type twenty-five (25) words per minute
• Successful completion of JetBlue Airways Initial Reservations training
• Must pass an assessment which demonstrates basic computer, typing, and customer service skills
• Ability to answer continuous calls and digital messages (i.e. chat, SMS text, email, etc.)
• Excellent verbal (telephone) and written communication skills, including grammar
• Strong customer service skills, including grammar
• Knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and Internet Explorer
• Flexible and able to work at any time, including nights, weekends and holidays
• Reside in the designated calling area

Qualification & Experience:

• High School Diploma or General Education Development (GED) Diploma
• One (1) year of customer service or sales experience
• Previous reservation and/or call center experience
• Previous Sales experience

Job Details:

Company: JetBlue

Vacancy Type: Full Time

Job Location:  West Palm Beach, FL, US

Application Deadline: N/A

Apply Here

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