Duke Power Employment – Customer Care Specialist

Job Description:

The Specialist will build trust with customers by exhibiting good decision-making and anticipating customer needs while effectively providing accurate information. The position also offers and educates customers on various company products and services that enhance their experience. The PT Customer Care Specialist position has a high degree of accountability for individual performance in areas of customer satisfaction, quality, and productivity to ensure that customers receive excellent services and business objectives are achieved.

Job Responsibilities:

• Promote sales of available products and services, as appropriate.
• Building genuine connections with customers and bring a great ambassador for the Duke Energy brand.
• Perform other duties as assigned, including work on special projects.
• Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.
• Use professional judgement and escalate customer issues/concerns to management when appropriate.

Job Requirements:

• One-year customer service experience (may include call center, hospitality, retail, etc.) either by phone or face to face communications.
• Experience promoting projects and services, ideally in a call center environment.
• Some college or college degree.
• Willingness to work in an environment that requires 100% phone-based customer interaction while maintaining dialogue with customers and meeting performance expectations.
• Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.
• Ability to work a flexible schedule.
• Ability to build trust and loyalty with customers and handle and protect confidential information and act with integrity at all times.

Qualification & Experience:

• High school diploma or GED obtained at time of application submission.

Job Details:

Company: Duke Energy

Vacancy Type:  Full Time

Job Location: Charlotte, NC, US

Application Deadline: N/A

Apply Here

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