Panera Bread Job Application – Senior Manager, UX Design

Job Description:

At Panera we believe that good food can bring out the best in all of us–food served in a warm, welcoming environment, by people who care, through a frictionless customer experience. The digital team at Panera is looking for a Senior Manager of User Experience Design to help us create speed and joy in every interaction with our guest.

As a Senior Manager of User Experience Design you’ll be part of a team that’s been recognized by Fast Company as one of the most innovative in the world. The user experience design team is involved in every aspect of the digital product development process across all our ecommerce properties: web, mobile apps, kiosk, and digital/physical experiences. You’ll build a deep understanding of Panera’s users and operations, you’ll brainstorm user experience and service innovations, you’ll take concepts through ideation to delivery, and you’ll partner with your design team, product and engineering to bring the best in class experiences to all of Panera’s digital properties.

Job Responsibilities:

• Prioritize across multiple products and initiatives, manage cross-functional expectations and drive teams to deliver exceptional business and customer outcomes
• Strategize with product partners on new product opportunities, articulating experience vision and planning and executing against that vision with your team and cross-functional partners
• Work hand-in-hand with the team on deep dive sessions, design sprints, design reviews and production of design deliverables providing strategic guidance and ensuring deliverable excellence
• Appropriately scope and plan for variable projects and design requests, managing fast-paced timelines and stakeholder expectations
• Manage team members priorities and deliverables, ensuring project and skill set fit to distribute work projects, active feedback to improve deliverables, capacity management and productivity expectations.
• Drive meaningful understanding of data and customer insights to qualify experience opportunities, inform design decisions, and advocate for the value of your team’s designs
• Serve as part of the leadership for user experience design for the end-to-end customer journey; inclusive of website, native apps (iOS and Android), kiosk, digital/physical and loyalty engagement touchpoints

Job Requirements:

• Deep knowledge of design patterns across multiple platforms
• Restless & optimistic; Driven by purpose, fueled by collaborative environments
• Rapid prototyping mindset and comfort with prototyping tools (figma, sketch, adobe, etc.)
• Experience working with agile development teams
• Experience developing, maintaining, and evangelizing a design system
• Visual design expertise demonstrated through mockups and style guides
• Experience in both qualitative and quantitative research methods
• Ability to think at a high level about product strategy and vision, and still execute on the small details and clarify how everything fits together
• Experience in ecommerce specific design
• Passion for all things digital: iot, wearables, consumer engagement, innovation

Qualification & Experience:

• Portfolio of beautiful, intuitive and thoughtfully crafted interactions across desktop, tablet and mobile
• Ability to coordinate across multiple projects effectively; manage scope and deliverable, report on progress
• Ability to manage design teams as well as collaborate across the organization to create integrated solutions
• Diverse project experience—execution and leadership of teams through all product phases: concepting, UX prototyping, wireframing, visual design and optimization
• 5-7 years UX and/or visual design for mobile apps and/or ecommerce (web, mobile, ecommerce)
• A degree in Human-Computer Interaction, Human Factors, Visual Design, or a related field
• Ability to communicate compelling stories of design solutions to cross-functional stakeholders and leadership
• Understanding and experience with service design principles

Job Details:

Company: Panera Bread

Vacancy Type: Full Time

Job Functions: Design Product Management

Job Location: Needham, Massachusetts, United States

Application Deadline: N/A

Apply Here

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